Shipping policy
Thank you for shopping with us. We are committed to delivering your order as quickly and safely as possible.
Order Processing
- Orders are processed within 1–3 business days after payment is received.
- Orders are not processed on weekends or holidays.
- During high-volume periods, processing times may be slightly longer.
Shipping Times
Estimated delivery times:
- United States: 5–12 business days
- Canada: 7–15 business days
- International: 10–25 business days
Please note that shipping times are estimates and may vary due to carrier delays, customs processing, weather conditions, or other factors outside our control.
Tracking Information
Once your order has been shipped, you will receive a confirmation email containing your tracking number. Tracking information may take 24–72 hours to update.
Shipping Costs
Shipping rates are calculated at checkout based on your location and selected shipping method.
Incorrect Addresses
Customers are responsible for providing accurate shipping information. If an incorrect address is entered, please contact us as soon as possible. We cannot guarantee changes after an order has been processed.
Lost or Delayed Packages
We are not responsible for delays caused by shipping carriers, customs, or circumstances beyond our control. If your package appears lost, please contact us and we will do our best to assist.
Damaged Items
If your order arrives damaged, please contact us within 7 days of delivery with photos of the item and packaging so we can help resolve the issue.
Contact Us
If you have any questions regarding shipping, please contact us at:
Email: jaylenshirely37@gmail.com
Thank you for choosing Eisster. We appreciate your support. 🖤